Why is it so hard to get through to the IRS?
The IRS is already sitting on a backlog of almost 5 million pieces of mail from taxpayers and accountants — on top of a backlog of 6 million unprocessed individual tax returns, according to the NTA. Both logjams are causing holdups and delays in processing returns and solving taxpayer problems, experts say. What to Do When You Can't get through to the IRS? You can call the IRS at 1-800-829-1040 for general questions or refund status information.